Please Note: It can take up to 24 hours before tracking information is updated on the shipping carrier's website (your order can be shipped either via USPS or Fedex).
To estimate when your order will be shipped and delivered, please consider the following information:
- Credit card verification / approval must be made prior to processing your order. For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. If you should receive an email requesting order verification, please follow in the instructions as stated in the email to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.
- All orders are shipped during business days (Mondays through Fridays, excluding holidays).
- Express and Express Plus orders placed after 2PM PST will be processed the following business day.
- We determine the most efficient shipping carrier for your order. The shipping carriers that may be used to ship your order is either U.S. Postal Service (USPS) or UPS.
- Delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of A Clothes Mind/ Diva Amor'e. These interruptions include, but are not limited to, delays caused by service interruptions, inclement weather, transportation system, shipping carrier or cardholder's credit card bank delays.
You will receive two confirmation emails once your order has been placed successfully:
Order Confirmation - This email will confirm that your order was placed successfully, and will include a summary of your order information.
Shipment Confirmation - You will receive this email once your order has been processed and shipped. This email will include a link with your shipment tracking number. You may view your order shipment status and tracking information by clicking on this link in your confirmation email.
If you have not received a confirmation email within 48 hours: Occasionally your confirmation email may end up in your spam folder. Please check your spam folder if you have not received a confirmation email.
There is a possibility that your order attempt was not successful. For further assistance with checking the status of your order, please contact us by sending us an email at firstname.lastname@example.org.
Authorization and Verification
After you receive your order confirmation email, you may receive another email requesting further verification of your billing information that is required to ship your order. If you should receive an email requesting order verification, please follow in the instructions as stated in the email to verify your order. We reserve the right to cancel an order if verification is not received within 48 business hours.